In the fast-paced world of digital connectivity, issues can arise unexpectedly.
What sets a provider apart is not just the ability to resolve problems, but the commitment to take full ownership of them. At Zayo Europe, we pride ourselves on a culture of accountability, ensuring that our customers receive swift, effective solutions without the runaround. Maintaining ‘best-in-class’ industry-leading metrics for Service Delivery and Service Assurance means we’re always ahead of the game. How do we know? In 2022 we engaged a prestigious, strategic consulting firm to define what ‘best-in-class’ performance was and that became our ambition. Since then, we have been laser-focused on being the best and, for the last three years, have considerably met these targets with our performance continuing to improve across the board month after month which makes us industry leaders in Europe.
We also provide local presence for our customers from our London, Paris, Sofia, Frankfurt and Amsterdam offices.
Taking Responsibility, Delivering Results
Our approach is straightforward: when a customer faces a challenge, we don’t pass the buck—we take the reins. This ethos is embedded in our operations, from our Network Operations Centre (NOC) to our customer support teams.
Tom Rigg, CEO at B4RN said, The benefits of working with Zayo Europe are, “Highly available, exceptional quality, and low latency services! And when we have experienced fibre damage, the proactive response from the Zayo Europe NOC has been second to none!”
“For example, an incident in rural Kendal meant a section of the network went down but utilising Zayo Europe’s NOC network monitoring, coupled with their local engineers familiarity with the region, enabled quick identification of the issue so the problem was resolved rapidly.”
Our proactive approach ensures our customers experience minimal disruption and maximum efficiency.
Collaborative Solutions for Complex Challenges
Our partnership with Telehouse, a leading data centre provider, exemplifies our commitment to owning and solving complex connectivity challenges. Faced with the need to expand secure, low-latency connectivity across Europe, Zayo Europe:
- Connected key data centre hubs with high-capacity fibre networks, offering speeds up to 400 Gbps.
- Enabled seamless, secure and diverse connections, facilitating growth in vital locations.
- Provided rapid re-routing capabilities to ensure uninterrupted service during potential disruptions.
This collaboration enabled customers to navigate European markets with confidence, thanks to infrastructure that was ready to adapt to evolving industry needs.
Empowering financial institutions with reliable connectivity;
Financial institutions require solid network reliability. Zayo Europe has worked with several prominent financial leaders:
- Delivering high-bandwidth Layer 2 connectivity across multiple locations.
- Ensuring network traffic followed distinct paths, providing protection against outages.
- Managing the entire project, including technical adjustments, without requiring the customer’s technical staff to be on-site.
By taking full ownership we minimised costs and accelerated project timelines, reinforcing our commitment to customer success.
A Culture of Accountability
Our “We Own It” philosophy is more than a tagline—it’s a daily practice. By investing in our people, network, processes and technology, we ensure that our customers experience:
- Fewer disruptions through proactive monitoring and maintenance.
- Better performance with tailored solutions that meet specific needs.
- A seamless experience backed by a team that takes full responsibility for delivering results.
At Zayo Europe we’re not just your infrastructure provider; we’re on your team! And we’re committed to owning every challenge and delivering solutions that drive your success.
Discover how Zayo Europe can provide you with proactive, accountable service.
👉 Contact our team to learn more.